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Technical Support Agent (m/f) Augsburg

Technical Support Agent (m/f)

Augsburg

Secomba GmbH is a successful player in the IT security market located in Augsburg, Germany. We are specialized in developing innovative cloud security software. In 2014 we won the German Gründerpreis in the category startup. With our products Boxcryptor and Whisply we enable people to use cloud storage in a secure way.


Technical Support Agent (m/f)


YOUR TASKS:

  • 1st and 2nd level support for our products in English (and ideally German)
  • Provide technical assistance to customers around the globe via email and phone
  • Cooperate with our sales and development teams to stay updated and find the best solutions for our customers
  • Professional and easy-to-understand explanation of our products
  • Your Tools: Salesforce Desk, Atlassian Confluence, MS Office and Boxcryptor  


YOUR PROFILE:

  • Technical Bachelor or higher
  • Skilled Windows, macOS, Android and iOS user
  • Experience in telephone and email-based customer service or technical support
  • Excellent English communication skills
  • Service- and solution orientated


YOUR BENEFITS:

  • Chose to work remotely (worldwide) or in our headquarter
  • Modern office space located in Augsburg
  • Good connection to public transport
  • Interesting and challenging tasks
  • Bring in new ideas, work independently, willingly take on responsibility
  • Regular team events
  • Subsidized lunch; Fruit, cereal and drinks for free
  • Committed team colleagues, straightforward decision making and flat hierarchies
  • Individual measures for your professional development


Interested? We are looking forward to your application. You can send us your application either in english or german.