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Customer Success Manager (m/f) Augsburg

Customer Success Manager (m/f)

Augsburg

Secomba GmbH is a successful player in the IT security market located in Augsburg, Germany. We are specialized in developing innovative cloud security software. In 2014 we won the German Gründerpreis in the category startup. With our products Boxcryptor and Whisply we enable people to use cloud storage in a secure way.


Customer Success Manager (m/f)

YOUR TASKS:

  • Proactively build customer relationships
  • Track customer activity to identify churn risk and work proactively with key accounts to eliminate that risk while identifying upsell opportunities
  • Partner with our key accounts focusing on implementation of our solutions to drive overall customer adoption and success
  • Provide advice using our best practices and product knowledge
  • Close collaboration with our sales and R&D departments


YOUR PROFILE:

  • Experience with cloud storage & IT security & SaaS industry
  • 4+ years experience in Customer Success or Account Management
  • Strong analytical skills and a quick learner
  • Excellent English and German communication skills
  • Strong negotiation skills, ability to foster active relationships with key prospects and clients

YOUR BENEFITS:

  • Homeoffice option
  • Modern Headquarter located in Augsburg
  • Good connection to public transport
  • Interesting and challenging tasks
  • Bring in new ideas, work independently, willingly take on responsibility
  • Regular team events
  • Flexible working hours
  • Subsidized lunch; Fruit, cereal and drinks for free
  • Committed team colleagues, straightforward decision making and flat hierarchies
  • Individual measures for your professional development


Interested? We are looking forward to your application.